Refund & Cancellation Policy

VXL sells digital software services only; no physical goods are sold or shipped. Current paid plans provide a fixed 28-day access period after successful payment and activation.

Because digital Services can be made available immediately, refunds are not automatically available merely because a user changes their mind after successfully receiving access.

Nothing in this policy limits any refund or remedy that must be provided under applicable law.

A refund may be considered where:

• the user's account was charged more than once for the same intended purchase;
• payment was successfully collected but the purchased plan was not activated because of a technical failure attributable to VXL;
• an incorrect amount was charged because of a VXL or payment-processing error;
• another circumstance requires a refund under applicable law.
• Where an activation problem can reasonably be corrected, VXL may first attempt to restore the purchased access.

Subject to applicable law, refunds will generally not be provided where:

• the user simply changes their mind after paid access has been provided;
• the user did not use the plan after purchasing it;
• the user purchased the wrong plan despite the applicable plan and price being clearly displayed;
• access is restricted because of material misuse, fraud or violation of VXL's Terms;
• the request relates to circumstances outside VXL's control and the purchased Service was correctly provided.

To request a refund, contact VXL through the Contact Us page and provide:

• the email address associated with the VXL account;
• transaction/payment reference;
• date and amount of payment;
• plan purchased;
• reason for the request.
• Refund requests should preferably be submitted within 7 days of the relevant transaction so that they can be investigated promptly.
• This 7-day request period does not override any longer statutory right that may apply under law.

Refund requests are reviewed individually.

We may request additional information reasonably necessary to verify the transaction and circumstances.

Where a refund is approved, VXL will initiate it to the original payment method where reasonably possible.

After initiation, the time taken for funds to appear depends on the payment provider, bank, card network or UPI provider.

VXL cannot guarantee the processing time of third-party financial institutions after a refund has been successfully initiated.

Current VXL plans are one-time, non-recurring purchases for 28 days of access and do not renew automatically. A customer does not need to cancel future billing.

Access ordinarily continues until the end of the paid period. Unused time is not automatically refundable unless required by law or specifically approved under this policy.

If a payment fails but money appears to have been debited, users should not immediately make repeated payments without checking the payment status.

Banks and payment providers may automatically reverse failed transactions.

Users can contact VXL if the transaction remains unresolved.

Verified duplicate payments for the same intended purchase may be refunded after transaction verification.

Questions or refund requests can be submitted through the VXL Contact Us page or by emailing hello@thevxl.com.